Refund Policy

Effective Date: 1st November 2024

At BoltonBeads.com, we are committed to providing a satisfying shopping experience. Our refund policy outlines the conditions under which refunds may be issued. Please read the policy carefully to understand your rights and obligations.

1. Eligibility for Refunds

Refunds are only eligible in the following cases:

  • Incorrect Product: If you receive a product that is different from what was ordered.
  • Damaged or Defective Product: If the product arrives damaged or has a manufacturing defect.
  • Missing Items: If any items from your order are missing.

2. Non-Refundable Items

We do not offer refunds for the following:

  • Products that were correctly shipped as per your order.
  • Products that have been opened or used (unless defective).
  • Sale or discounted items (unless specified otherwise).

3. Refund Process

To initiate a refund request, please follow these steps:

  1. Notify Us: Contact us within 7 days of receiving your order by emailing us at [email protected]. Include your order number, a description of the issue (incorrect item, damage, or missing item), and supporting images if applicable.
  2. Return the Product: If necessary, we will guide you on how to return the product. The customer is responsible for return shipping fees, unless the return is due to our error (incorrect or damaged product).
  3. Inspection: Once the returned product is received, we will inspect the item to verify the issue.
  4. Refund Issued: If the refund is approved, the amount will be credited back to your original payment method. Refunds are typically processed within 7-10 business days after approval.

4. Partial Refunds

In cases where only part of an order is returned (e.g., a missing or incorrect item), a partial refund will be issued for the affected items.

5. Payment Method

Refunds will be processed using the same payment method used for the original transaction (e.g., Cash on Delivery, bank transfer, or digital payment methods).

6. Processing Time

Refunds are typically processed within 7-10 business days once we have received the returned product and verified the issue. However, processing times may vary depending on your payment provider.

7. Exchange Policy

In case you would prefer an exchange instead of a refund, please let us know within 7 days of receiving your order. Exchanges are subject to product availability.

8. Contact Information

If you have any questions regarding our Refund Policy or need assistance with a return, please contact us:

Email: [email protected]
Phone: +923367254833